Risen Star College of Technology & Business
The CHC52025 Diploma of Community Services is a nationally recognised qualification designed for students in Brisbane and across Australia seeking to develop skills relevant to the community services sector. This course supports the development of practical knowledge and capabilities required to work in community, disability, and social support settings.
Build advanced skills to support individuals, families, and communities in a meaningful and practical way.
The CHC52025 Diploma of Community Services is designed for individuals seeking to develop specialised knowledge and practical skills to work effectively in the community services sector. This nationally recognised qualification focuses on areas such as case management, communication, and leadership within diverse community settings.
Throughout the course, you will develop the skills to work with individuals facing a range of social and personal challenges, while supporting their independence and wellbeing. You will also gain an understanding of ethical practice, cultural awareness, and working within relevant legal and organisational frameworks.
This qualification supports the development of practical capabilities in areas including coordinating services, managing client needs, and working collaboratively with other professionals and community stakeholders.
For those already working in the sector, this course provides an opportunity to build on existing experience and further develop skills aligned to current industry practices. It may support progression into roles with increased responsibility, depending on individual circumstances and workplace opportunities.
Whether you are entering the community services sector or seeking to expand your existing knowledge, this course provides a structured pathway to develop skills relevant to supporting individuals and communities.
Yes. This course is suitable for individuals entering the community services sector as well as those with existing experience. It is designed to develop practical skills and knowledge required to work in a range of community service roles.
This qualification may support professional development and progression into roles with increased responsibility, depending on your current experience and workplace opportunities. It focuses on skills such as case management, communication, and coordination of services.
Where required, students complete workplace-based learning and assessment in a real workplace environment. This allows you to apply your knowledge in practical settings relevant to community services.
Yes. The course is delivered through flexible study options designed to support students with work and personal commitments. You can study at a pace that suits your individual circumstances.
Risen Star College delivers industry-informed training through experienced trainers with extensive real-world experience. We focus on practical learning, student support, and flexible delivery to help you develop skills relevant to the community services sector.
CHC52025 Diploma of Community Services qualification reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.
At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.
Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.
Knowledge Based Component
Study flexibly and build your skills at a pace that suits your lifestyle.
The knowledge components of this course are delivered through a self-paced online format using our Learning Management System (LMS). This approach allows you to access learning materials, complete activities, and engage with your studies at a time that suits your individual circumstances.
Includes:
Workplace Based Component
Workplace-based learning is a mandatory component of this qualification and is required to meet training package requirements. Students must complete practical learning and assessment activities in a real workplace environment relevant to disability or community services.
Includes:
For more details refer to Student Course Guide.
The following are examples of roles this qualification may support you to pursue, depending on your experience and employment opportunities:
Community Services Worker
Provide support to individuals and groups experiencing social or personal challenges. This role may involve connecting clients with services, supporting wellbeing, and assisting with access to community resources.
Case Worker / Case Manager
Support clients by assessing needs, developing support plans, and coordinating services. This role involves working collaboratively with individuals and other professionals to support positive outcomes.
Family Support Worker
Assist families facing challenges by providing guidance, referrals, and support services. This role focuses on promoting wellbeing, strengthening relationships, and supporting safe and stable family environments.
Youth Worker
Work with young people to support personal development, social inclusion, and wellbeing. This role may involve mentoring, facilitating programs, and assisting young people to make informed life decisions.
Residential Care Worker
Support individuals in residential or supported accommodation settings. Responsibilities may include assisting with daily routines, promoting independence, and contributing to a safe and supportive environment.
Team Leader / Supervisor (Community Services)
With relevant experience, this qualification may support progression into roles involving team coordination and supervision. Responsibilities may include supporting staff, overseeing service delivery, and contributing to organisational practices.
This qualification is presented in an accommodating and flexible blended learning approach, integrating self-paced online learning with scheduled workplace training. This delivery method enables students to manage study around personal and work commitments, and acquire the actual care skills in genuine care environments.
Study the knowledge components of this course online through a flexible, self-paced format designed to suit your individual schedule. Learning is delivered via our learning management system (LMS), providing access to structured resources and trainer support throughout your studies.
Includes:
Theory components may be undertaken prior to, or alongside, workplace-based learning to support the application of skills in a practical setting.
Workplace-based learning is a mandatory component of this qualification and is required to meet training package requirements. Students are required to complete practical learning and assessment activities in a real workplace environment relevant to disability or community services.
Includes:
Risen Star College provides guidance to support students in identifying suitable workplace opportunities; however, placement is not guaranteed.
Prior to commencing workplace-based learning, students may be required to obtain the following (as applicable to the workplace):
Additional requirements may vary depending on the host organisation. Full details are provided in the Student Course Guide.
Workplace-based assessment is a key component of this qualification, allowing students to apply and demonstrate the knowledge and skills developed during their online learning in a real work environment.
All practical assessment tasks must be completed in a workplace relevant to the qualification, in accordance with training package requirements.
Requirements include:
Students are provided with a contextualised Skills Workbook to support the completion of workplace-based assessment tasks.
Assessment tools are reviewed and contextualised by the College to reflect:
The Skills Workbook includes:
In the unit of competency CHCCCS004 – Assess co-existing needs, the primary objective is to equip individuals with the skills to comprehensively assess the diverse and often complex needs of individuals. Competence in this unit involves identifying and understanding multiple, co-existing needs, such as health, social, cultural, and economic factors. Successfully completing this unit demonstrates the ability to conduct thorough assessments, develop tailored support plans, and collaborate with relevant professionals to address the holistic needs of individuals. This knowledge is crucial for professionals in the community services sector, enabling them to provide comprehensive and individualised support that considers the interconnected nature of various needs.
In the unit of competency CHCCCS007 – Develop and implement service programs, the primary goal is to develop skills in designing and executing effective service programs within the context of community services. Competence in this unit involves understanding the needs of the target population, developing service plans, and implementing programs that align with organisational goals. Successfully completing this unit demonstrates the ability to create and manage service programs that address specific community needs, engage stakeholders, and achieve desired outcomes. This knowledge is essential for professionals in the community services sector, enabling them to contribute to the development and enhancement of services that positively impact individuals and communities.
In the unit of competency CHCDFV001 – Recognise and respond appropriately to domestic and family violence, the primary objective is to develop skills in identifying and responding to domestic and family violence within the community services context. Competence in this unit involves understanding the dynamics of domestic and family violence, conducting risk assessments, and implementing appropriate interventions and support strategies. Successfully completing this unit demonstrates the ability to recognise signs of domestic and family violence, respond empathetically, and contribute to the safety and well-being of those affected. This knowledge is critical for professionals in the community services sector, ensuring they play a proactive role in addressing and preventing domestic and family violence.
In the unit of competency CHCDIS017 – Facilitate community participation and social inclusion, the primary goal is to develop skills in facilitating the active engagement and inclusion of individuals with disabilities in community activities. Competence in this unit involves understanding the importance of social inclusion, identifying barriers, and implementing strategies to promote community participation. Successfully completing this unit signifies the ability to support individuals in accessing and enjoying community opportunities, fostering a sense of belonging and enhancing their overall well-being. This knowledge is essential for professionals in the disability support sector, ensuring they play a key role in creating inclusive environments and empowering individuals to actively participate in their communities.
In the unit of competency CHCDEV005 – Analyse impacts of sociological factors on people in community work and services, the main goal is to develop skills in understanding and analysing the effects of sociological factors on individuals within the context of community services. Competence in this unit involves exploring social structures, cultural norms, and systemic influences, and assessing their impact on people accessing community services. Successfully completing this unit demonstrates the ability to critically analyse the broader social context, recognise the diverse needs of individuals, and tailor community services to address specific sociological considerations. This knowledge is crucial for professionals in the community services sector, enabling them to provide more effective and culturally sensitive support to individuals and communities.
In the unit of competency CHCDFV001 – Recognise and respond appropriately to domestic and family violence, the primary objective is to develop skills in identifying and responding to domestic and family violence within the community services context. Competence in this unit involves understanding the dynamics of domestic and family violence, conducting risk assessments, and implementing appropriate interventions and support strategies. Successfully completing this unit demonstrates the ability to recognise signs of domestic and family violence, respond empathetically, and contribute to the safety and well-being of those affected. This knowledge is critical for professionals in the community services sector, ensuring they play a proactive role in addressing and preventing domestic and family violence.
In the unit of competency CHCDFV001 – Recognise and respond appropriately to domestic and family violence, the primary objective is to develop skills in identifying and responding to domestic and family violence within the community services context. Competence in this unit involves understanding the dynamics of domestic and family violence, conducting risk assessments, and implementing appropriate interventions and support strategies. Successfully completing this unit demonstrates the ability to recognise signs of domestic and family violence, respond empathetically, and contribute to the safety and well-being of those affected. This knowledge is critical for professionals in the community services sector, ensuring they play a proactive role in addressing and preventing domestic and family violence.
In the unit of competency CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety, the central objective is to foster an environment that respects and promotes cultural safety for Aboriginal and/or Torres Strait Islander individuals. Competence in this unit involves developing an understanding of cultural safety principles, acknowledging historical contexts, and implementing strategies to create culturally inclusive spaces. Successfully completing this unit demonstrates the ability to promote cultural safety, engage respectfully with diverse communities, and contribute to the elimination of systemic discrimination. This knowledge is crucial for professionals in various sectors, ensuring they actively support and uphold the cultural rights and well-being of Aboriginal and/or Torres Strait Islander individuals and communities.
In the unit of competency CHCLEG003 – Manage legal and ethical compliance, the central objective is to develop skills in effectively navigating legal and ethical considerations within the context of community services. Competence in this unit involves understanding relevant laws, regulations, and ethical principles, and implementing strategies to ensure organisational compliance. Successfully completing this unit demonstrates the ability to manage legal and ethical risks, develop and monitor policies and procedures, and guide others in adhering to legal and ethical standards. This knowledge is crucial for professionals in leadership roles within the community services sector, ensuring they can uphold high standards of legal and ethical conduct while overseeing organisational compliance.
In the unit of competency CHCMGT005 – Facilitate workplace debriefing and support processes, the primary objective is to develop skills in guiding and supporting team members through the debriefing process in a workplace context. Competence in this unit involves understanding the importance of debriefing, facilitating debriefing sessions, and providing ongoing support to colleagues. Successfully completing this unit demonstrates the ability to create a safe and constructive environment for processing workplace experiences, promoting emotional well-being, and fostering resilience among team members. This knowledge is crucial for professionals in leadership or support roles within various industries, ensuring they can effectively manage the emotional and psychological aspects of work-related experiences, contributing to a healthy and supportive workplace culture
In the unit of competency CHCPRP003 – Reflect on and improve own professional practice, the primary objective is to develop skills in self-reflection and continuous improvement within the context of professional practice. Competence in this unit involves understanding the importance of reflective practice, evaluating one’s own performance, and implementing strategies for ongoing development. Successfully completing this unit demonstrates the ability to critically assess one’s professional practice, identify areas for improvement, and implement action plans to enhance skills and knowledge. This knowledge is essential for professionals across various sectors, enabling them to engage in a reflective and proactive approach to their work, ultimately contributing to their ongoing growth and effectiveness in their roles.
In the unit of competency HLTWHS003 – Maintain work health and safety, the key objective is to develop a comprehensive understanding of maintaining a safe and healthy work environment. Competence in this unit involves identifying and implementing workplace health and safety measures, assessing risks, and ensuring compliance with relevant regulations. Successfully completing this unit signifies the ability to create and maintain a secure work environment, minimising risks and hazards. This knowledge is crucial for individuals in various industries, ensuring they contribute to a safe and well-protected workplace, fostering a culture of health and safety awareness.
In the unit of competency CHCCSM010 – Implement case management practice, the primary objective is to equip individuals with the skills to effectively implement case management strategies within the context of community services. Competence in this unit involves understanding the principles of case management, collaborating with clients to develop and implement case plans, and coordinating support services. Successfully completing this unit demonstrates the ability to navigate complex client situations, promote individual well-being, and achieve positive outcomes through systematic case management practices. This knowledge is vital for professionals in the community services sector, enabling them to provide comprehensive support tailored to the specific needs of individuals.
In the unit of competency CHCCSM009 – Facilitate goal-directed planning, the primary objective is to develop skills in guiding individuals through a structured and collaborative process of setting and achieving goals. Competence in this unit involves facilitating goal-directed planning sessions, considering the individual’s preferences, strengths, and needs. Successfully completing this unit demonstrates the ability to work collaboratively with individuals, supporting them in defining their aspirations, and developing realistic and achievable plans. This knowledge is essential for professionals in the community services sector, enabling them to empower individuals to actively participate in shaping their own future and enhancing their overall well-being.
In the unit of competency CHCCSM014 – Provide case management supervision, the main goal is to develop advanced skills in providing supervision and guidance to case management practitioners. Competence in this unit involves understanding supervisory principles, conducting reflective practice sessions, and supporting staff in their case management roles. Successfully completing this unit signifies the ability to enhance the effectiveness of case management through mentorship and supervision. This knowledge is essential for professionals in leadership or supervisory roles within the community services sector, enabling them to cultivate a supportive and reflective environment that contributes to the continuous improvement of case management practices
In the unit of competency CHCCSM016 – Undertake advanced assessments, the primary goal is to develop advanced skills in conducting comprehensive assessments within the context of community services. Competence in this unit involves mastering advanced assessment techniques, utilising specialised tools, and analysing complex data to inform decision-making. Successfully completing this unit signifies the ability to conduct in-depth assessments, considering multiple dimensions of an individual’s circumstances, and utilising advanced assessment methods. This knowledge is critical for professionals in the community services sector, enabling them to make informed decisions, develop targeted interventions, and provide advanced support based on a thorough understanding of clients’ needs.
In the unit of competency BSBPEF401 – Manage personal health and wellbeing, the primary objective is to comprehend the holistic functioning of the human body to maintain optimal health. Competence in this unit entails the ability to recognise indicators of normal and abnormal bodily functions, understand the interconnections between various body systems, and acknowledge the impact of lifestyle and environmental factors on overall health. Successful completion of this unit demonstrates the capacity to assess health conditions and collaborate with healthcare professionals to facilitate individuals in maintaining their well-being. This knowledge is essential for individuals aspiring to deliver effective care within the health and community services sector, emphasising a proactive approach to personal health management.
In the unit of competency CHCDIS017 – Facilitate community participation and social inclusion, the primary goal is to develop skills in facilitating the active engagement and inclusion of individuals with disabilities in community activities. Competence in this unit involves understanding the importance of social inclusion, identifying barriers, and implementing strategies to promote community participation. Successfully completing this unit signifies the ability to support individuals in accessing and enjoying community opportunities, fostering a sense of belonging and enhancing their overall well-being. This knowledge is essential for professionals in the disability support sector, ensuring they play a key role in creating inclusive environments and empowering individuals to actively participate in their communities.
In the unit of competency CHCMGT003 – Lead the work team, the primary objective is to develop effective leadership skills for guiding and managing work teams. Competence in this unit involves demonstrating leadership qualities, fostering team cohesion, and achieving organisational objectives through effective team management. Successfully completing this unit signifies the ability to lead, motivate, and support team members, allocate tasks, and drive collaborative efforts toward common goals. This knowledge is vital for individuals in leadership roles across various industries, ensuring they can effectively lead and inspire their teams to achieve optimal performance and contribute to the overall success of the organisation.
In the unit of competency CHCDIV003 – Manage and promote diversity, the central objective is to develop skills in managing and actively promoting diversity within an organisational context. Competence in this unit involves understanding the principles of diversity, creating inclusive environments, and implementing strategies to promote diversity effectively. Successfully completing this unit demonstrates the ability to lead diversity initiatives, foster an inclusive culture, and address barriers to participation within the workplace. This knowledge is essential for managers and leaders across various sectors, ensuring they play a pivotal role in cultivating diverse and inclusive environments that celebrate differences and enhance organisational performance.
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Tuition fees and payment arrangements are provided prior to enrolment to support informed decision-making.
An initial tuition fee deposit will only be required after you have successfully completed the pre-training review and your enrolment is confirmed.
Information regarding any applicable payment plans, including instalment arrangements, will be provided prior to enrolment and outlined in the Student Course Guide.
Please refer to the Fees and Refunds Policy in the Student Handbook for further details.
Risen Star College has a Recognition of Prior Learning (RPL) policy that supports the assessment of an individual’s prior learning, including skills and knowledge gained through formal training, work experience, or other relevant activities.
Where appropriate, this may result in credit being granted for one or more units of competency, based on the evidence provided and assessment outcomes.
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